The Citizens Advice Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone or online over chat. You can also use text relay or our British Sign Language (BSL) video call service.
An adviser can help you:
- work out if you can get Universal Credit
- fill in the Universal Credit application
- prepare for your first Jobcentre appointment
- check your first payment is correct
You can chat with an adviser online about your Universal Credit application.
Start a chat by clicking the ‘Talk to an adviser’ button. This will be at the bottom of your screen if an adviser is available.
The webchat is usually available 8am to 6pm, Monday to Friday. It isn’t available on public holidays.
You can contact an adviser through the free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday on 0800 144 8 444