Ashford Advice cannot help you to make your initial claim for Universal Credit, the Citizens Advice Help to Claim service has specially trained advisers who can help you with the early stages of your Universal Credit claim. You can talk to them on the phone or online over chat. You can also use text relay or a British Sign Language (BSL) video call service.
An adviser can help you:
- work out if you can get Universal Credit
- fill in the Universal Credit application
- prepare for your first Jobcentre appointment
- check your first payment is correct
You can chat with an adviser online about your Universal Credit application. The webchat is usually available 8am to 6pm, Monday to Friday. It isn’t available on public holidays.
Alternatively you can contact an adviser by phone on 0800 144 8 444. This is a free call. Advisers are available 8am to 6pm, Monday to Friday: