Telecare users and their loved ones urged to speak to telecoms providers ahead of switch to digital landlines.
- Users of lifesaving alarms encouraged to call their providers to access additional free support with the switchover from copper to digital landlines
- During the switchover, telecoms companies will send engineers to help customers and test connections of telecare alarms used by 2 million nationwide
- Comes as BT and Virgin Media launch national awareness campaign, supported by the UK government, to ensure no one gets overlooked during vital digital migration
Landline companies will send an engineer to carry out the switchover and personally test the telecare alarm, ensuring it continues to work once a household has moved onto the digital network.
Landline providers will also offer vulnerable customers a free battery back-up device so their landline can continue working in a power outage.
There is more information on the OFCOM website, if you are concerned you can talk to one of our advisers, you can contact us by phone, email, visiting us or completing the contact us form