Sample Letter before Action

Your address

Defendant Address

Dear Sir

I have not received a reply to my previous correspondence regarding the faulty goods/service which I bought from you on (date of purchase). I have previously explained what is wrong with the goods/services and why I believe that I am entitled to a refund.

I am once again requesting a full refund of the (price paid) on the grounds that the goods/service were not of satisfactory quality under the Consumer Rights Act 2015. I enclose a copy of the proof of purchase.

I would like a reply as soon as possible so that I know you have received this letter. If you don’t agree to the refund, could you please then send me a detailed response saying why you don’t agree.

To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.

If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.

I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.