Privacy Policy

ASHFORD BOROUGH CITIZENS ADVICE (“ABCA”)

Seabrooke House, Church Road, Ashford TN23 1RD (tel. 01233 626185)

ABCA is an independent advice organization est. in 1941 and is a member of Advice UK

ABCA is NOT associated with Nat. Assoc. of Citizens Advice Bureaux or Citizens Advice Ltd

DATA PROTECTION PRIVACY POLICY

General

ABCA is the controller which determines the purposes and means of processing your personal data – contact details as above.

Your data is securely stored in the UK within a robust, secure operations centre compliant with Information Security Code of Practice ISO27001, and automatically backed up daily.

The period for which your personal data will be stored is usually six years.

You have the right to request from ABCA access to and rectification or erasure of your personal data and, in certain cases, to request a restriction of processing or to object to processing.

You have the right to lodge a complaint with the Information Commissioner’s Office.

You are not under a statutory or contractual requirement to provide your personal data.

Personal data

The purpose of the processing is to facilitate the provision of an independent advice service supplying confidential and impartial advice to clients of ABCA.

The legal basis for processing is that the processing is necessary for the purposes of the legitimate interests pursued by ABCA, namely the provision of an independent advice service.

The processing is necessary – it is targeted and proportionate to achieve the intended purpose and ABCA cannot reasonably achieve the purpose by some other less intrusive means.

The legitimate interests of ABCA are not overridden by the interests or fundamental rights and freedoms of the client which require protection of personal data.

The data will not be used in ways that the client would not reasonably expect or that would cause harm.

Special categories of personal data (health and disabilities, ethnicity, sexual orientation, religion, union membership)

The purpose of the processing is to facilitate the provision of an independent advice service supplying confidential and impartial advice to clients of ABCA.

The legal basis for processing is that the processing is carried out in the course of the legitimate activities pursued by ABCA, namely the provision of an independent advice service.

The processing is carried out with appropriate safeguards, namely use of a secure case management system including encryption, passwords protection and regular back-ups.

ABCA is a not-for-profit body with a philosophical aim – its objects are to promote any charitable purpose for the public benefit.

Processing relates solely to persons who have regular contact with ABCA, namely the community in Ashford Borough, in connection with the intended purpose.

When processing special categories of personal data, such data will not be released to a third party without the consent of the client.