Moat Homepage

Moat is an innovative social business, expert in delivering homes and developing communities to meet local needs across the South East.

What is a housing association?

Housing associations provide affordable homes and services for people in housing need. They are independent organisations (many are charitable) and non-profit making. There are around 1,400 housing associations providing 1.8 million homes across England.

Housing associations are the country’s main provider of new homes for affordable rent. Many also offer shared ownership schemes to help people on lower incomes afford the cost of home ownership and put their first foot on the housing ladder. Housing associations also provide much of the country’s supported housing, with specialist services for vulnerable people such as those with mental health issues, learning disabilities, or women fleeing domestic violence.

Housing associations fund the development of new affordable homes by using privately raised finance together with funding provided by the Homes and Communities Agency (HCA).

Housing associations are managed by Boards of Management comprising independent people (some of whom receive a modest payment) and volunteers. These boards have overall responsibility for the work of the organisation. Board members may include residents, representatives of local authorities, community groups and business people.

All housing organisations in England are known as Registered Providers. Since April 2012, all Registered Providers have been regulated by the HCA.

Moat location and contact details

Customers can contact us in the following ways:

By telephone

0300 323 0011 (General enquiries)

01233 647396 (Stanhope only)

Or if you prefer you can text us on 07786 202 505.

By email (General enquiries) (Stanhope only)


You can use MyMoat to give us your feedback and ideas. Alternatively, visit our feedback page if you’d like to download a compaints, compliments and comments form.

Stanhope, Ashford

Open to the public between 9am and 5pm, Monday to Friday.

The Stanhope Centre, 67A Otterden Close, Stanhope, Ashford, Kent TN23 5TH