By 30 June 2025, the Radio Teleswitch Service (RTS) will end as it is reaching the end of its operational life. RTS is also known as Dynamic Teleswitch Service (DTS). The switch off will affect energy customers that have an RTS meter in their home, and may mean that their heating and hot water supply stops functioning as normal.
How to find out if you’ve got an RTS meter
If you’re not sure whether you have an RTS meter, there are a few things you can look out for:
- there may be a separate switch box near your meter with a radio teleswitch label on it
- your property is heated using electricity or storage heaters
- there is no gas supply to your area. This includes households in rural areas and high-rise flats
- you get cheaper energy at different times of day. Your tariff might be: Economy 7, Economy 10 or Total Heat Total Control
If you’re unsure if you have RTS equipment, contact your electricity supplier who will be able to confirm for you.
If you think you have RTS equipment in your home or business, or you’re unsure, contact your electricity supplier. They will let you know whether you have an RTS meter, and when you can get your smart meter upgrade. A smart meter will give you a similar service to your RTS meter. You should speak to your supplier to find out more.