Welfare Rights Service

Our dedicated welfare rights advice service was established in March 2011 to cover the Borough of Ashford. We have established strategic partnerships with experienced benefit advisors around the UK to offer local help for people affected by cancer.”Many people find a that terminal  or cancer diagnosis can bring money worries, with costs they hadn’t considered.”






 How we can help

A Terminal or cancer diagnosis can have a negative impact on Client’s finances. At a time when you they may have extra expenses, the Client and their partner may need to take time off work. Assessing their situation is the first step in planning ahead to meet their needs


Ashford Borough Citizens Advice’s dedicated welfare rights service provides specialist support to Ashford, New Romney, and Folkestone. It is important that people are aware of their options and entitlement to welfare benefits from an early stage. This enables Clients to concentrate on their treatment rather than worrying about money problems. Being aware of their options can mean that Clients do not try to return to work too quickly after treatment and set back their recovery.

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We have successfully targeted those in greatest need and obtained benefits with a very high success rate. The advice and assistance is free, independent, confidential, impartial and open to everyone regardless of race, sex, religion, disability, sexuality or nationality.

We can help Clients to apply for refunds of travel costs from the NHS and for to apply for a Blue Badge from Kent County Council to help with parking costs. We also refer Clients to the EDF Energy Trust Money Adviser who can also help with applications for Charitable Grants from EDF, British Gas and N Power which can help with fuel debt, and occasionally offer some help towards rent arrears, Council Tax arrears, or necessary household items such as cookers, beds or fridges. We also commonly apply to Macmillan for a grant paid directly to the Client for help with household items, fuel and travel.

How to contact us

If you would like more information or advice please contact us by: