Welcome

At Ashford Borough Citizens Advice we help people to resolve their problems. As part of the UK’s largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.  We have offices in Ashford and Tenterden and also offer telephone advice and email advice services. We currently employ ten staff and thirty nine volunteers.

Diane Downing District Manager

Aims & Principles of Citizens Advice

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our service aims:

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives

The Trustee Board

Citizens Advice Bureaux are independent Charities and Ashford Borough is no different. We are governed by our own Board of Trustees, which is ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the bureau manager. Our Trustees:

  • Set the overall direction and support the development of the bureau
  • Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards
  • Monitor the bureau finances
  • Earn and retain the respect of important and influential people and organisations in the community, including funding bodies
  • Ensure the bureau complies with relevant laws

Ashford Borough Citizens Advice is authorised and regulated by the Financial Conduct Authority FRN 617494 Firm Name: Ashford Borough Citizens Advice Bureau.

A copy of our Complaints Procedure leaflet is available on request.  Please email ashfordadvice@gmail.com

How we can help

  • Our advisers can help you resolve your issues
  • We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do – we encourage you to make your own decisions and act on your own behalf. We aim to help you manage your own problems by identifying options for you.

Accessing Advice

  • You can get advice by telephone, email or face to face.

Telephone Advice Line

  • Telephone 01233 626185 in the first instance. If an adviser is unable to take your call we will take a message and get back to you as soon as we can.

Email

Face to Face

  •  Details of our office opening hours are found within the ‘How to Find Us’ tab

Thank you for your support

  • The Diana Seabrooke Trust
  • Graham and Judith Silcock, for your generous donation, which has helped fund the development of this website
  • Peter Wood, former leader of Ashford Borough Council.  Peter was of great support to the Bureau. Monies donated in his memory have helped fund  the development of this website and the services we provide. Peter once said:

“If Ashford Borough Citizens Advice did not exist, the Council would have to invent it”.